Office 365 & Google Workspace Management

Whether you're running a business or working from home, cloud-based platforms like Office 365 and Google Workspace help you stay organized and connected. But setup, migration, and day-to-day management can be time-consuming or frustrating — especially without in-house IT.


At My Tech Company, we help individuals and small teams get more value from these platforms. We provide full-service email system setup, cloud productivity configuration, security hardening, and ongoing support — all tailored to your needs.

General Questions

  • What areas do you serve?

    We’re based in Farmington, NY and provide on-site service within a 100-mile radius. This includes Rochester, Canandaigua, Victor, Geneva, Newark, Pittsford, and surrounding towns. Remote support is also available for customers outside that range.

  • Do you work with both home users and businesses?

    Yes. We support individuals, families, remote workers, and small to mid-sized businesses. Whether you need help with a personal laptop or a full office network, we can assist.

  • Do you offer remote support?

    Absolutely. Many issues can be resolved remotely through secure access. We’ll walk you through the simple process to get connected, and we’re happy to follow up with on-site service if needed.

Computer Services & Repairs

  • My computer is running slow — can you help?

    Yes. We offer full diagnostics to identify causes of slow performance and provide solutions such as hardware upgrades, malware removal, or system optimization.

  • Do you repair Macs as well as Windows PCs?

    Yes. We support both Windows and macOS systems, including desktops and laptops.

  • Can you help me transfer files from an old computer to a new one?

    Definitely. We provide data migration services to safely transfer files, apps, and user settings to your new system.

  • Do you offer custom PC builds or upgrades?

    We do. Whether you need a high-performance system for work or gaming, we can help you design, build, or upgrade your setup.

Network & Server Support

  • Can you set up a secure Wi-Fi network in my office or home?

    Yes. We handle both wired and wireless network setups, including router configuration, guest networks, and device integration.

  • What if my server or network keeps going offline?

    We offer troubleshooting for recurring network issues and server performance problems. After identifying the root cause, we’ll recommend and implement a stable solution.

  • Do you provide ongoing network maintenance?

    Yes. We offer managed services plans that include regular system checks, updates, and support when needed.

Cybersecurity & Data Protection

  • What kind of cybersecurity services do you offer?

    We provide antivirus and malware protection, firewall setup, risk assessments, backup systems, and overall system hardening for both home and business environments.

  • How can I protect my files from ransomware?

    We recommend a layered strategy that includes secure backups, endpoint protection, and proper system updates. We can set all of this up for you and monitor it as needed.

  • Can you recover lost or deleted files?

    In many cases, yes. We offer data recovery services for computers, external drives, and backup systems.

Cloud & Backup Solutions

  • What’s the difference between cloud storage and cloud backup?

    Cloud storage is used for real-time file access and sharing, while cloud backup is a secure copy of your data meant for recovery. We offer solutions for both and help you choose what fits your needs.

  • Do you offer automatic backup services?

    Yes. We set up automated backup systems on a schedule you choose — daily, weekly, or custom — with both local and cloud-based options.

  • Can I access my files from multiple devices?

    We configure cloud systems like OneDrive or Google Drive so you can access files securely from any device, including smartphones and tablets.

Office 365 & Google Workspace

  • Can you help me switch from Gmail to Office 365 or vice versa?

    Yes. We handle email migrations and make sure your contacts, calendars, and files transfer correctly with minimal downtime.

  • Do you offer setup for new business domains?

    Absolutely. We help you connect your domain to your cloud platform, set up email addresses, and configure user accounts.

  • Do you provide ongoing email or platform support?

    Yes. We offer one-time support and ongoing management, including license management, password resets, and troubleshooting.

Booking and Support

  • How do I schedule an appointment?

    Call us at (585) 869‑9004 or email casey@mytechco.com. We’ll discuss your needs and arrange a remote session or in-person visit.

  • Do you charge for estimates?

    We provide free consultations for most services. For more complex projects, we’ll offer a quote based on scope and provide full transparency.

  • What are your business hours?

    We’re available seven days a week from 7 AM to 9 PM.

Need Help That’s Not Covered Here?

Reach out to us with any question — we’re always happy to talk through your tech issues and explain how we can help.


Call (585) 869‑9004 or email info@mytechco.com
Serving Farmington, NY and surrounding areas